Case Study


Inspiring people to be their best versionthrough premium nutrition

Scroll
01The Partnership

Shopify Plus Refresh
& Internationalization

Since 2018, we've helped Innermost — a premium supplement company — build a strong online presence by dramatically improving their Shopify Plus store. Over 40+ projects, we revamped almost every aspect of the shopping experience — from home and product pages to navigation, subscriptions, and international expansion.

40+Projects
6+Years
5.0Rating
Client

Innermost

Industry

Health & Nutrition

Platform

Shopify Plus

Since

2018

Location

United Kingdom

Services
Shopify Plus store rebuildConversion rate optimisationInternationalizationPriority SupportSubscription integration
02The Challenge

A premium brand
deserves a store
that converts

Innermost wanted more from their supplement store — better storytelling, premium product presentation, and a store that actually converts. They needed a partner who could transform every touchpoint of the online experience while maintaining the authenticity that defines the brand.

03Shopify Plus

Modern, Authentic
& Aesthetic

We revamped almost every aspect of the Innermost store — from home and product page to easy-to-use navigation and mega menu. Every design decision was guided by the brand values: honesty and responsibility.

Our Approach
(a.)Complete Shopify Plus storefront redesign reflecting brand values of honesty and responsibility
(b.)Recharge Subscriptions integration for predictable recurring revenue
(c.)Multi-market internationalization with geo-targeted storefronts and Shopify Markets migration
(d.)Interactive nutrition quiz built on Landbot for guided product discovery
(e.)Ongoing priority support and iterative UX improvements across 40+ projects since 2018
liveinnermost.com
Homepage

Homepage

Mobile Home

Mobile Home

liveinnermost.com/products/the-health-protein
Product Page

Product Page

Mobile PDP

Mobile PDP

liveinnermost.com/collections/all
Collection

Collection

Mobile Collection

Mobile Collection

04Subscriptions

Generating
Predictable Cash Flow

We harnessed Recharge Subscriptions to amplify the lifetime value for Innermost's loyal customers. By streamlining consistent deliveries of nutrition products, we ensured uninterrupted wellness benefits while cementing a reliable revenue stream.

Powered by Recharge
liveinnermost.com/products/the-health-protein
Innermost product page with subscription options
05Going Global

Reaching
More Markets

In 2020, we crafted a complex integration merging multiple storefronts to facilitate seamless cross-border sales. By February 2022, as Shopify Markets launched, we swiftly migrated Innermost to the new platform — enabling diversified pricing and shipping costs across regions.

2018Partnership begins
2020Multi-storefront integration
2022Shopify Markets migration
Today40+ projects delivered
liveinnermost.com (UK)
Innermost UK storefront

United Kingdom

liveinnermost.com (EU)
Innermost EU storefront collection

European Union

06Product Discovery

The Nutrition
Quiz

Together with Innermost, we utilized Landbot's chatbot capabilities to build an intricate nutrition quiz — guiding overwhelmed customers toward their perfect product match. The era of guesswork in nutrition is over.

Powered by Landbot
liveinnermost.com/quiz
Innermost nutrition quiz interface
07The Impact

Measurable
Results

0%

Average Order Value Increase

0%

Returning Customer Rate

Key Achievements
  • Subscription revenue stream via Recharge integration
  • Cross-border selling with Shopify Markets
  • Comprehensive UX improvement across all key pages
  • Interactive product discovery quiz reducing decision paralysis
  • 40+ projects delivered across 6+ years of partnership

27Street is a team I can rely on.

Shivraj Bassi

Founder & CEO, Innermost

08Technology Stack

Partners for
Safe Passage

A curated technology stack that ensures stability, scale, and exceptional customer experience across all markets.

Recharge

Subscription management enabling recurring revenue through consistent deliveries, improving customer retention and lifetime value.

Gorgias

Centralized support interface connecting customer inquiries with order, shipping, and product data from Shopify.

Klaviyo

Data-driven email marketing platform leveraging customer data for personalized campaigns that drive engagement.

Klarna

Flexible payment options at checkout — reducing cart abandonment and boosting conversion through buy-now-pay-later.

LoyaltyLion

Customer loyalty engine rewarding specific behaviors to increase lifetime value, purchase frequency, and retention.

Tolstoy

Interactive video experiences embedded in the storefront — product demos, FAQs, and personalized shopping journeys.